We Respect Your Privacy

At Pure Flow (Luke Webb), your privacy matters. We follow the rules set out by the Australian Privacy Act 1988 to make sure any personal information you share with us is kept safe, secure, and used properly.

What Personal Info We Collect

We may collect:

• Your name, email, phone number, and address
• Info you give us when booking a service or asking a question
• Feedback, preferences, or details you share in surveys, reviews, or promotions
• Payment details (when needed)
• Technical info from your visit to our website (browser type, IP address, etc.)

How We Collect It

We collect info:

• When you visit or interact with our website
• When you email, call, or message us
• Through bookings, feedback, or forms you fill out
• From third parties (e.g. Google Analytics) when it’s needed to help us improve our service

How We Use Your Info

We use your info to:

• Provide services and send updates
• Respond to enquiries or feedback
• Improve how we work and what we offer
• Share news, offers, or new services you might find useful (you can opt out at any time)

We may contact you via phone, email, text or mail.

Who We Share It With

We only share your info:

• With our team, service providers, or contractors—if it's needed to deliver your service
• If legally required (e.g. by court order or for law enforcement)
• If our business changes hands (your info may be transferred as part of that change)

We’ll always do our best to make sure your data is protected and only used in line with this policy.

How We Keep It Safe

We’ve put security steps in place to protect your data. However, no online data transmission is 100% secure, so sending us info is at your own risk. We’ll do our best to protect it but can’t guarantee complete safety.

Accessing or Updating Your Info

You can ask what info we have about you or request corrections by emailing pureflowgutter@gmail.com. We may charge a small admin fee. In some cases, we might not be able to release information (e.g. legal reasons).

Have a Privacy Concern?

Write to us at:  email pureflowgutter@gmail.com.  We take complaints seriously and will respond quickly.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and they take effect immediately. Please check back occasionally to stay updated.

Website Info

Cookies: We use cookies to improve your experience. You can turn them off in your browser settings if you prefer, but some features may not work properly.

Analytics & Ads: We may use tools like Google Analytics or advertising services to understand how people use our site and to show you relevant ads.

Links to Other Sites: Our site may link to other websites we don’t control. We’re not responsible for their privacy practices, so we recommend reading their policies too.